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Terms and Conditions

Terms and Statements

The law prohibits the sale of alcoholic beverages to persons under the age of 18. Any customer who orders alcoholic beverages online must ensure that they are 18 years old or older and have the right to legally purchase the above-mentioned products. The customer shall ensure that any ineligible person shall not use the customer's web login account to purchase alcoholic beverages.


"According to Hong Kong law, in the course of business, intoxicating alcohol shall not be sold or supplied to minors"
“Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.”


The product information or content on all webpages are for reference only. In case of any disputes or changes, Wine Wine reserves the right of final decision without prior notice.
Wine Wine reserves the right to change the prices of items without notice and to accept all orders at its sole discretion based on stock availability.
All prices listed on this site are exclusive of shipping/platform fees. Such fees will be listed separately before payment for customer confirmation
Unspecified capacity is regarded as 700ml-750ml

The store does not accept cancellations of orders for any reason.

Customers must inspect the ordered goods for damage when receiving the goods. If the goods are found damaged, please notify the customer service department immediately to arrange for the replacement of the goods. The company reserves the right to refuse to replace the goods that have been signed for.

 

For products that have been produced for 6 years or more, the customer must bear all risks including appearance, water level, taste and all quality performance.

If the customer wants to return or refund, he must provide a reasonable reason and call the customer service hotline +852 3755 0137 within 24 hours from the delivery date to contact the server.
(Returns and exchanges for any reason will not be accepted after 24 hours) Orders that have been received, if no inquiry or complaint is made within 2 days, all of them will be deemed to have been received without error

If the company fails to accurately provide the services you need due to reasons of force majeure (including due to acts of God, fire, floods, accidents, riots, wars, government policies, strikes or any circumstances beyond the control of the company),
The company will not assume any responsibility to anyone.

When the No. 8 Gale or Black Rainstorm Warning is in effect, the delivery service time may be delayed, and the company will contact the customer to change the delivery date.

If there is any delay in delivery, resulting in any loss to the customer, the company will only make a complaint to the contracted transportation company and will not make any compensation.
Under normal circumstances, the delay is more than 72 hours before the customer can request to cancel the order.

 

If the consignee fails to collect the ordered goods within the agreed time, the company reserves the right to charge the customer an additional delivery fee.

For the order that has paid the deposit/completed the payment, if the pick-up/request for delivery is not arranged within 30 days, the company has the right to handle the relevant goods by itself!

If the customer does not make bank payment/store payment within 7 working days after ordering, the system will automatically cancel the order without any reservation and notification!!

 

After customers order a banquet tasting package, they must order within 90 days to meet the specified requirements before they can enjoy the refund discount. The delivery address of the ordered banquet products must be restaurants, hotels, clubs and other banquet addresses.
(Residential, business, warehouse or dock addresses are not considered banquet addresses)

If the company fails to provide the goods for any reason after the customer orders or pays, the paid amount will be refunded in full (the payment by bank deposit will be refunded within two working days, and the payment by credit card will take 7 working days refunded within)
The company will not make any compensation for any loss caused by the affected guests.

We will try our best to ensure that the information provided is accurate, including the pictures, prices and quantities of the products, etc., which are for reference only and may be different from the actual ones. The company will not make any compensation for any loss caused by incorrect information.

If the system price, product, year, photo and all information are found by the company after the customer orders any errors (including the displayed price, year, capacity, etc.), the company reserves the right to cancel the order and return the full amount paid without any compensation .

If the paid goods are out of stock or fail to be replenished in time, this website will refund the out-of-stock goods, or exchange for goods of the same value as required by the customer as a substitute

The company reserves the right to change the prices of all products at any time without prior notice.

If the member intends or attempts to destroy the membership system or does not use the member account for more than 365 days, the company has the right to cancel his account and not give the member an application.

Terms and Conditions The company reserves the right to make changes without prior notice and guarantees that all decisions are final.


1. Scope of application of the privacy protection policy

The content of the privacy protection policy, including how this website handles the personally identifiable information collected when you use the website services. The privacy protection policy does not apply to related linked websites other than this website, nor does it apply to persons not entrusted or involved in the management of this website.
2. Collection, processing and utilization of personal data

    When you visit this website or use the functional services provided by this website, we will, depending on the nature of the service function, ask you to provide the necessary personal data, and process and use your personal data within the scope of the specific purpose; Written consent, this website will not use personal data for other purposes.
    When you use interactive functions such as service mailboxes and questionnaires, this website will retain the name, email address, contact information and usage time you provided.
    During normal browsing, the server will record relevant actions by itself, including the IP address of your connected device, usage time, browser used, browsing and clicking data records, etc., as a reference for us to improve website services. This record is for internal use and is never made public.
    In order to provide accurate services, we will conduct statistics and analysis on the content of the questionnaires collected, and present the statistical data or explanatory text of the analysis results. Except for internal research, we will publish the statistical data and explanatory text as necessary, but do not involve specific data. personal information.

3. Data Protection

    Only authorized personnel can access your personal information. If it is necessary to entrust other units to provide services due to business needs, this website will also strictly require them to comply with confidentiality obligations, and take necessary inspection procedures to ensure that they will indeed comply.

4. External links on the website

The pages of this website provide web links to other websites, and you can also click to enter other websites through the links provided on this website. However, the linked website does not apply the privacy protection policy of this website, and you must refer to the privacy protection policy in the linked website.
5. Policy on sharing personal data with third parties

This website will never provide, exchange, rent or sell any of your personal data to other individuals, groups, private companies or public authorities, unless there is a legal basis or contractual obligation.

The circumstance of the proviso in the preceding paragraph includes but is not limited to:

    With your written consent.
    The law expressly stipulates.
    To avoid danger to your life, body, liberty or property.
    Cooperation with public agencies or academic research institutions is necessary for statistical or academic research based on public interests, and the data is processed or collected by the provider and cannot be identified by the method of disclosure.
    When your behavior on the website violates the terms of service or may damage or impede the rights and interests of the website and other users or cause damage to anyone, the website management unit has analyzed and disclosed your personal data for the purpose of identifying, contacting or taking legal action. necessary.
    benefit your interests.
    When this website entrusts a manufacturer to assist in the collection, processing or use of your personal information, it will be responsible for the supervision and management of the outsourced manufacturer or individual.

6. Use of Cookies

In order to provide you with the best service, this website will place and access our cookies on your computer. If you do not want to accept the writing of cookies, you can set the privacy level in the browser function item you are using to High, the writing of cookies can be rejected, but some functions of the website may not be executed properly.
7. Amendments to Privacy Protection Policy

The privacy protection policy of this website will be revised at any time in response to demand, and the revised terms will be published on the website.


8. Data access and deletion

    Members can view the authorized name and email information in the member account of the website at any time, and only as the content of store membership and order information.
    According to my request, the store can request to delete or stop using the personal data through the contact us channel in the upper right corner of the store.
    For related needs, please write to: Account@winewine.com.hk